SimpleShot support
Quick answers
Captures are black or show only the wallpaper
SimpleShot needs the Screen Recording permission. Open System Settings › Privacy & Security › Screen & System Audio Recording and turn on SimpleShot. If macOS asks to quit and reopen SimpleShot, do it.
A shortcut does nothing
Another app may use the same keys: choose different ones in SimpleShot › Settings › Shortcuts. If you use the standard screenshot keys (⇧⌘3, ⇧⌘4, ⇧⌘5, ⇧⌘6) and macOS keeps them, turn them off in System Settings › Keyboard › Keyboard Shortcuts › Screenshots.
Where are my captures?
Every capture is in the Library (⌥⇧⌘H). Saved files go to the folder in SimpleShot › Settings › Saving — the folder macOS uses for screenshots, the Desktop unless you changed it.
macOS asks again about the “private window picker”
About once a month macOS asks every screenshot and screen-recording app this again. Choose Allow: SimpleShot still reads the screen only when you take a capture.
SimpleShot is in the wrong language
SimpleShot speaks your Mac’s language. To pick another one for SimpleShot only: System Settings › General › Language & Region › Applications, add SimpleShot and choose the language.
More help on getsimpleshot.com/support.
Write to us
Tell us what happened. A person reads every request and answers you by e-mail.
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